THE ORDINARY

Returns & Refunds

Damaged or wrong item

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and a photo, and we will replace it or refund you.

Change of mind

For hygiene reasons, opened or used skincare products cannot be returned. Unopened products in original packaging may be returned within 7 days of delivery.

Skin reactions

Patch test before first use. If irritation occurs, rinse off, stop use and consult a physician, then contact us.

How to start a return

Email us from the Contact page with your order number.